Shipping & Returns Policy

YabaiLLC.com

Shipping Information (USA)

All in-stock orders ship within 1–2 business days.

Orders are processed and shipped Monday–Friday, 9:00 AM – 4:00 PM EST, with few exceptions including federal holidays, weather-related closures, or other operational interruptions.

We use live carrier rates to calculate shipping at checkout based on package dimensions, weight, and destination.

Occasionally, carriers (UPS, USPS, etc.) may not return accurate rates during checkout. If a discrepancy occurs, we may contact you via email before shipping to confirm any necessary adjustments.

Orders are generally shipped using the most economical carrier option available, unless a different service level is selected during checkout.

Expedited shipping is available, however expedited shipping refers only to transit time and does not mean expedited order processing.

For questions about expedited shipping options, please contact:
[email protected]

Partial Shipments & Backorders

If a product is not currently in stock, we may choose to partially ship your order and send the remaining items later once inventory becomes available.

Tracking information provided by email will indicate which items are included in each shipment.

If a product will be unavailable for an extended period of time, we may reach out to offer a substitute product.

Order Changes & Cancellations

Once an order has shipped, it cannot be cancelled, modified, or recalled.

For any changes to delivery instructions or final delivery arrangements, please contact the shipping carrier directly (UPS, USPS, etc.).

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Yabai LLC is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete shipping addresses provided at checkout.

Inspection Window

Orders must be inspected within 5 business days of delivery.

Any issues with the shipment, including missing items, damages, or product concerns, must be reported within this timeframe. Claims made after this period may not be eligible for resolution.

Shipping Claims & Delivery Issues

If there is an issue with delivery (lost, damaged, or missing packages), a claim must be filed with the shipping carrier.

Neither a refund nor a reshipment can be processed while the carrier claim is under investigation.

The final result of the claim will determine whether a replacement shipment or refund can be issued.

Returns

Returns are strongly discouraged due to the nature of the products we sell.

Products such as condoms and lubricants are personal health items and cannot be resold once they have been delivered, even if they appear unused.

Customers are encouraged to review product descriptions carefully and contact us with any questions before placing an order.

Return Eligibility

Returns are only accepted if:

The product is completely unopened
The factory seal remains intact
The packaging shows no signs of tampering or damage

If the factory seal has been opened, we can only offer replacement for defective products.

Return Authorization

All returns must be approved before being sent back.

Please contact:
Contact Us Here

If a return is approved, we will provide a prepaid return shipping label and instructions.

The return label is only billed if the return shipment is actually used.

Unauthorized returns may be refused or returned to sender.

Restocking Fee

Approved returns are subject to a 25% restocking fee.

Once the return has been received and inspected, a refund will be issued to the original payment method for the returned product minus the following deductions:

25% restocking fee
Original outbound shipping cost
Return shipping cost

Products must be returned completely unopened, with the factory seal intact, and free of any signs of tampering or damage to qualify for a refund.

Products returned opened, damaged, or tampered with will not qualify for a refund and may be discarded or returned to the sender at the customer’s expense.

Refused Shipments

Packages that are refused at delivery will be treated as returns and are subject to the 25% restocking fee, original shipping charges, and return shipping costs.

Damaged or Defective Products

If a product arrives damaged or defective, please contact us within 5 business days of delivery with:

Your order number
Photos of the product and packaging
A description of the issue

We will review the claim and determine the appropriate resolution, which may include replacement or credit.

International Shipping

International shipping is available in limited regions.

Customers are responsible for all customs duties, taxes, import fees, and brokerage charges.

We have no control over customs processing times or final delivery once the shipment leaves the United States.

Canada-bound orders are typically shipped via UPS Standard.

If you use a customs broker, please contact us at
Contact Us Here to make arrangements.

All international sales are final. Returns are not accepted for international orders.

Wholesale Notice

Yabai LLC sells products for resale and professional use. Packaging and case quantities may differ from retail presentation.